Terms of usage and general terms

Access to the Site and Services

By accessing, browsing, and using the Site and its services (the "Services"), you ( "you" or the "User" or the "Client") accept, without limitation or qualification, these T&C. If you do not wish to be bound by these T&C, you should not use the Site and its Services. By using the Services or the Site, you represent and warrant that you are 16 (sixteen) years of age or older and that you accept and agree to abide by all of these T&C and Privacy Policy. The Site may, without notice to you, add additional features or change or eliminate features or Services, change nomenclature, and make other changes at any time, which will be subject to these T&C.

By accessing or using this Site, you acknowledge that P2H and Web Processing Services Sp.zo.o. (“WPS”) or P2H Europe LTD (“P2H Europe”) have entered into a partnership for joint projects and collaborations regarding Service. This partnership aims to leverage the expertise and resources of both parties to deliver high-quality solutions and Services to Clients.

Privacy Policy

Like you, we are Internet users and are concerned about privacy during your access and use of this Site and its Services. Please carefully review our Privacy Policy regarding our collection, use, storage, sharing and protection of your information and personal data. Should you have any additional questions about our Privacy Policy, please use our contact form, and we will address your question or issue as soon as possible.

Intellectual Property Rights

You acknowledge that the Site, its Services, any underlying technology used in connection therewith, and all software, material, information, communications, text, graphics, links, electronic art, animations, audio, video, photos, and other data (collectively, the "Content") available within the Site are protected by U.S. Copyright and Trademark laws. Except as expressly authorized by P2H or any relevant third parties, or as may be posted on the Site, you shall not copy, reproduce, publish, distribute, modify, create derivative works of, rent, lease, sell, transfer, display, transmit, compile or collect in a database, or in any manner commercially exploit any part of the Content or the Services, in whole or in part. You shall not store any of the Content or the Services owned by or licensed to P2H in any form, whether archival files, computer-readable files, or via any other medium. You also shall not "mirror" or reverse engineer any Content or the Services on any other server. We permit you to download and print a reasonable number of copies of Content for non-commercial or personal use only; provided that (i) any permitted copies of Content contain, in an unmodified form, any copyright or other proprietary rights notices contained in the Content and an original source attribution to the Site and the applicable URL, and (ii) no modifications of any of the Content are made except as may be expressly provided by P2H or any relevant third parties on the Site containing the applicable Content. You acknowledge that P2H and/or any relevant third parties remain the owners of the Content and that you do not acquire any intellectual property rights in such Content by downloading or printing the Content.

Notwithstanding stated above, P2H hereby transfers and assigns to you the entire right, title and interest of P2H in and to all intellectual property made, discovered, invented, authored, created, developed, originated or conceived by P2H for you, solely or jointly, during the period of Services provision (the "Creations") after you fulfill all your obligations towards P2H.

You covenant and agree that you shall not provide any information, data, software, tools and other materials in which a third party has a proprietary interest for use in the Service provision and/or inclusion in the Creations unless such third party intellectual property is properly licensed for such use.

Trademarks

P2H® and P2H Forge are trademarks and service marks owned by P2H Inc. The domain names p2hforge.com and forge.p2h.com are operated by P2H Inc. Any unauthorized use or claim of ownership of either the marks or the domain name will be prosecuted to the full extent of the law.

Offensive Conduct Policy

We wish for all of our Users to have a pleasant experience while visiting this Site. Accordingly, the use of hateful, offensive, profane, racist, sexist, vulgar, or otherwise inappropriate conduct or language on this Site is not permitted and will not be tolerated. Additionally, we will not perform Services for any User whose content includes, promotes or distributes material reasonably considered to be illegal as well as content which promotes terrorism, hate crimes, or other objectionable material. P2H does not permit the posting or publication of material that contains pornography, abuse, dangerous or illegal activities, terrorism, hate crimes, or any other objectionable or illegal material. P2H reserves the right to refuse service to anyone posting or publishing such materials without notice or further justification. P2H reserves the right to reject, remove, or otherwise exclude any such language from use on this Site. Moreover, P2H reserves the right to prevent any User who is in violation of these T&C from making future postings on this Site.

Disclaimer of Warranty

The user agrees that, except as otherwise might be explicitly provided herein, access to the site, and use of the services is at the user’s own risk. Neither p2h nor its officers, directors, employees, contractors, subcontractors, affiliates, or agents (the "Representatives") warrant that the services may be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the services or as to the accuracy, reliability, suitability, or content of the services. All services are provided on an "As is," "As available" basis without representations or warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or audience, and non-infringement. In no event will p2h or its representatives be liable to the user or any third party for any incidental, indirect, special, or consequential damages (even if p2h has been advised of the possibility of such damages), arising out of the user’s use of or inability to access the site, or to use any other services, including, without limitation, loss of revenue or anticipated profits, loss of goodwill, lost business, lost data, computer failure or malfunction, or any and all other damages or losses that result from mistakes, omissions, interruptions, deletions of files, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not limited to acts of god, communications failure, theft, destruction, or unauthorized access to p2h’s records, programs, or services. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states p2h’s liability is limited to the greatest extent permitted by law, not to exceed the amount paid for the services.

Nothing in these t&c shall affect the statutory rights of any user or exclude or restrict any liability for death or personal injury arising from the negligence or fraud on the part of p2h.

Indemnification

You agree to indemnify and hold P2H and its Representatives, harmless from any claims or demands, including reasonable attorneys’ fees, made by any third party due to or arising out of information submitted by, posted to, emailed, or otherwise transmitted by you through the Site, your use of the Services, your connection to the Services, or your breach of these T&C.

Designated Agent

All inquiries into alleged trademark or copyright infringement on the Site or its Services should be directed to P2H Inc., 6920 S. Cimarron Rd, Las Vegas, NV, 89113, USA.

Local Laws; Export Control

P2H controls and operates this Site from its headquarters in the United States and makes no representation that the Content, the Services and the Creations are appropriate or available for use in other locations. If you use this Site and its Services from other locations, you are responsible for compliance with applicable local laws, including, but not limited to, export and import regulations of other countries. P2H also disclaims responsibility for any User attempting to do business with this Site from countries with which the United States has specifically banned trade and commerce, such as Cuba, Iraq, Syria and others as listed on the U.S. Department of State’s website. P2H will not provide any Services for a User domiciled or doing business from any barred country. Unless otherwise explicitly stated, all marketing or promotional materials found on this Site and the Services comply with the laws of the United States.

General

By accessing the Site, you agree to the above stated T&C. This agreement is entered into in the State of Nevada and shall be construed in accordance with the laws of the State of Nevada, exclusive of its choice of law rules. Each party to these T&C submits to the exclusive jurisdiction of the state and federal courts having jurisdiction in the State of Nevada, Clark County, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these T&C, the prevailing party will be entitled to court costs and reasonable attorneys’ fees. In the event that any provisions of these T&C are held to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these T&C shall otherwise remain in full force and effect. These T&C and any posted guidelines or rules applicable to this Site and the Services subject to this agreement constitutes the entire understanding between the parties pertaining to the subject matter hereof, and any prior written or oral agreements between the parties are expressly canceled. Please report any violations of these T&C through our contact form.

Terms of Service Usage

We currently offer special flat rates for front-end development projects for new clients; fixed rates for Email Template coding; and custom quotes for complex front-end projects starting from $37 per hour and CMS-based projects starting from $47 per hour, depending on the complexity of the project and the skills required.

Our additional service is PSD to HTML email templates building, their modification and adjustment, development of HTML5 banners of all types, and creating professional-looking email signatures (individually and in bulk, simple and complex) to enhance your marketing efforts.

We reserve the right to amend our pricing for any changes or additions to the project subsequent to commencement. We also reserve the right to revise the quote or refuse to work on a project and issue a refund in case the actual scope of work substantially exceeds the flat rate amount paid.

Expedited delivery service is available for an extra charge.

The client has the autonomy to update their email address by accessing their profile in the Client Area. If unavailable, the Client should reach out to the project manager via Live Chat Support for assistance.

The client assumes full responsibility for maintaining access to their Client Area and all communication carried out through it, including any potential consequences that may arise.

Communication through the Client Area automatically validates the identity of the Client.

Working Schedule

Development Team:
7:00am – 4:00pm GMT / 3:00am – 12:00pm EDT

Development Consultants and Live Chat Support:
Monday–Friday around the clock, with a 6-hour break:
10:00pm – 4:00am GMT / 6:00pm – 12:00am EDT

The Development Consultants provide the quote & ETA within 1 hour for markup and within 3 hours for implementation/development according to the schedule above. Requests made during non-working hours or holidays will be considered on the next working day.

Delivery Timelines

The delivery timeline takes effect when (1) payment has been made for the order and (2) the order details have been accepted by you and P2H. The order is considered commenced when the P2H project manager gives you the estimated delivery date. You can track your order status in the Client Area of this Site.

Timelines for JavaScript and CMS development are provided after investigating designs and requirements.

Acceptance

A delivery is considered accepted if:

1. The Client explicitly approves a delivery by any means of communication (including Client  Area or email), or
2. The Client does not send any feedback/change request within fourteen (14) days for markup projects and within thirty (30) days for CMS integration/development projects, or
3. The Client requests to proceed with the next project stage (e.g., next batch of HTML/CSS coding, JavaScript functionality, CMS development, deployment, or delivery of theme files).

Fixes / Updates and Post-delivery Support

We provide all fixes (if any) for free until the project or project stage is accepted under the "Acceptance" criteria.

Paid updates or changes are available upon request. Updates for accepted projects delivered over thirty (30) days prior to request require a deposit of eight (8) man-hours of project manager or developer time, valid for the next thirty (30) days. All further updates over 8 hours are charged on a Time & Materials basis.

Refund policy

Full refund will be considered if:

• Projects restart from scratch
• Time-to-value stretches
• Leadership sees effort, not acceleration

Partial refund may be issued if:

• The Client is legitimately not satisfied with code or service quality and provides comprehensive proof, or
• The Client is not satisfied with the product upon review on our test server, confirmed by both parties.

Minor errors in completed orders are not grounds for refund. Double payments will be refunded within two ( 2 ) business days after notice, subject to any non-refundable fees withheld by payment networks.

Order & Payment

Orders may be created through various platforms, messengers, the "Order" button on the Site, or via email. All order information is recorded in P2H’s Customer Relationship Management system.

Payments are charged on a prepay basis on order creation. Refunds follow the "Refund Policy." By confirming an order, the Client agrees to pay the agreed amount.

Client bears responsibility for timely payment. P2H authorizes WPS or P2H Europe to receive payments for collaborative projects; any payment received serves as confirmation of services paid.

Online payment options are available through PayPal and Stripe. Stripe processes card data securely on its site.

Deposits

Upon notice, P2H may deposit any Client’s residual assets. Within one year, the Client may apply the deposit to services or request a refund. Unclaimed deposits after one year become P2H profits.

Client’s Content

P2H reserves the right to refuse projects involving offensive, illegal, or infringing content. Client is fully responsible for their provided content, including compliance with copyright laws and handling any related claims. Client shall indemnify P2H from liabilities arising from content issues.

Employees, agents, or contractors of P2H may access Client content only under NDA. Client has free access to stored content for one year. After one year, P2H may remove content at its discretion. Extended access is available for a fee.

Data Backup

P2H retains project information free for one year after service completion. Backup services are provided "as is"; Client is responsible for their own data backups.

Intellectual Property

P2H transfers and assigns to Client, or its designee(s), all rights to intellectual property created during P2H’s engagement, provided Client fulfills all payment obligations.

Co-marketing

Unless otherwise agreed in writing, P2H may feature the Client’s name, logo, or project on its website, portfolio, presentations, and other promotional materials.

Disclaimer

All P2H obligations and guarantees apply only if the Client fulfills all payment obligations to P2H.

Consent to Recording of Conversations

Conversations with P2H representatives may be monitored and recorded for quality assurance. If you object, notify the representative; continued participation without objection constitutes consent.